Refund and Returns Policy for theflyingtree.in
Effective Date: 02.09.2023
1. Return Eligibility
We want you to be completely satisfied with your purchase from theflyingtree.in. If you are not satisfied with your order, you may be eligible for a return or refund under the following conditions:
- You must initiate a return request within 7 days from the date of delivery.
- The product must be in its original condition, unused, and in its original packaging.
- Certain items, such as personalized or perishable goods, are not eligible for returns unless they arrive damaged or defective.
2. Return Process
To initiate a return, please follow these steps:
- Log in to your account on our website.
- Go to the "Order History" section and select the order containing the item(s) you wish to return.
- Click on the "Request Return" button and follow the instructions provided.
- You will receive confirmation of your return request via email.
3. Return Shipping
- We recommend using a trackable shipping method and retaining proof of postage until your return is processed.
4. Refund Process
- Once your return is received and inspected, we will notify you of the status.
- If your return is approved, a refund will be processed to the original payment method used for the purchase.
- Refunds may take 3 business days to appear in your account, depending on your payment provider.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer support team immediately. We will assist you in resolving the issue and may provide a replacement or refund.
7. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact us at order@theflyingtree.in.
By shopping with theflyingtree.in, you agree to comply with and accept the terms of this Return and Refund Policy. We are committed to providing excellent customer service and ensuring your satisfaction with your purchase.
